Privacy Policy

1. Introduction

Fukugu, Inc. (hereinafter referred to as "Fukugu") collect and store any personal information you provide to us when you use our fund transfer service. Fukugu shall comply with the applicable laws and regulations concerning privacy protection in handling your personal information.

You accept this Privacy Policy when you sign up for, access, or use our services, content, features, technologies or functions offered on our website and all related sites, applications and services (collectively “Fukugu Services”).

2. COLLECTION OF PERSONAL INFORMATION

Fukugu shall only acquire your personal information through legal means.

3. USE OF PERSONAL INFORMATION

Personal information collected from you may be used for the following purposes:

To contact you, by placing a voice call or through text (SMS) or email messaging, as authorized by our Terms & Conditions;
To send you marketing communications relating to our business;
To provide Fukugu Services and customer support;
To process transactions and send notices about your transactions;
To improve existing Fukugu Services;
To research, design and launch new services or products;
For account registration, customer due diligence and customer identity verification (as required by the Act on Prevention of Transfer of Criminal Proceeds).
In the event that your personal information is required for any purposes not specified above, Fukugu shall proceed only after obtaining your consent.

In addition, Fukugu shall use your My Number for the following purposes:

To prepare the statutory documents and/or reports required for foreign remittance transactions.

4. PROTECTION OF PERSONAL INFORMATION

Fukugu shall take the necessary measures to appropriately manage the personal information collected to prevent leakage, loss or damage.

5. DISCLOSURE OF PERSONAL INFORMATION

5.1. To Conduct Fukugu Services
Fukugu may share your personal information with other Fukugu-affiliated companies or Service Providers to perform Fukugu Services that you have requested. These companies are required to adhere to this Privacy Policy and have a duty of confidentiality when handling your personal information.

5.2. To Third Parties
Fukugu shall not share your personal information with third parties without obtaining your consent, except where such disclosure is in accordance with any applicable laws and regulations such as the Act on Protection of Personal Information or in cooperation with regulators or law enforcement agencies.

5.3. Disclosure, etc. to You
You can request for disclosure, correction, addition or deletion, suspension or termination of use (hereinafter collectively referred to as "disclosure, etc."" of your personal information in accordance with procedures specified below. We will disclose such information as soon as practicable except where your identity as the customer could not be verified.

Where you have requested for correction, addition or deletion of incorrect personal information, we shall respond to these requests promptly after review and investigation, except where your identity as the customer could not be verified.

For disclosure, etc., inquiries and complaints in regards to your personal information held by Fukugu, please contact us at

Customer Service Division,
Fukugu, Inc.
Zip 100-0004 4F Otemachi Building, 1-6-1, Otemachi, Chiyoda, Tokyo
Business hours: 10:00 – 18:00 (Japan time, excluding weekends and public holidays)
Email: hello@fukupochi.co.jp

6. DISCLAIMER

We do not guarantee the accuracy, timeliness or completeness of the information posted on this Website.
We do not guarantee that information on this site and information accessible through this site are not infected by computer viruses, spyware, etc.
We are not responsible for any damages caused through use of this Website. Use of this Website is at your own risk.

7. POLICY UPDATE

Fukugu reserves the right to review and change this Privacy Policy by updating this page at its sole discretion. Any changes to this Privacy Policy take immediate effect from the date of their publication.

8. COPYRIGHT

Fukugu owns the contents and copyright of this Website. Any unauthorised publication of information posted on this Website is prohibited.